Terms of Service | Spotcast - The Leading Talent Booking Platform

Last Modified: 21. February 2026

Welcome to Spotcast. These Terms of Service ("Terms") govern your access to and use of the Spotcast platform, website, services, and any related content (collectively, the "Service") provided by Spotcast OG ("Spotcast", "we", "us", or "our"), a general partnership registered in Austria. By accessing or using the Service, you agree to be legally bound by these Terms. If you do not agree, please refrain from using the Service.

1. Definitions

"Platform" means the Spotcast online marketplace connecting talent with clients for booking services.

"Talent" means individuals or entities offering services through the Platform (speakers, athletes, chefs, entertainers, etc.).

"Client" means individuals or entities seeking to book talent through the Platform.

"Booking" means an arrangement between Talent and Client for services facilitated through the Platform.

"Service Fee" means the commission charged by Spotcast for facilitating bookings.

2. Acceptance of Terms

By creating an account, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Eligibility and Account Registration

3.1 Eligibility

To use our services, you must meet the following requirements:

You must be at least 18 years old
You must have the legal capacity to enter into binding agreements
You must provide accurate and complete information
You are responsible for maintaining account security

3.2 Subscription Plans

Spotcast offers a single account type for all users. To list talent profiles on the platform, you must subscribe to one of our paid plans:

Connect: Basic features for talent listing and booking management
Engage: Enhanced features including priority support and additional tools
Impact: Premium features with dedicated support, advanced analytics, and maximum visibility

The number of talent profiles you can list is purchased separately based on your needs and is independent of the plan level. Subscription fees are billed monthly or annually as selected.

You are responsible for maintaining accurate and current information in your account, keeping your login credentials secure, and notifying us immediately of any unauthorized access.

4. Platform Services

4.1 Services Provided

Spotcast provides a marketplace platform that connects talent with clients seeking their services. Our services include:

Talent Profiles: Create and manage talent profiles to showcase services, experience, and availability
Booking Management: Tools for handling inquiries, offers, confirmations, and scheduling
Payment Processing: Secure payment handling through Stripe, including payouts to talent via Stripe Connect
Communication: Integrated messaging between talent and clients
Analytics: Performance insights and booking statistics (availability varies by subscription plan)
AI-Powered Features: Search suggestions, content writing assistance, and offering generation powered by OpenAI (see our Privacy Policy for details on data processing)

4.2 User Obligations

All users are obligated to provide accurate and truthful information, maintain professional standards in all interactions, respond to booking requests and communications promptly, fulfill confirmed bookings as agreed, make payments as agreed, and comply with all applicable laws and regulations.

5. Booking Process and Policies

5.1 Booking Process

Bookings can be initiated by either party — clients submit booking requests, and talent may send invitations. The booking process follows these steps:

Inquiry (Pending): A booking request is submitted with event details and requirements
Offer (Offered): The talent reviews the inquiry and responds with a quote including pricing and terms
Confirmation (Approved): The client accepts the offer, confirming the booking and reserving the date
Service Delivery: The talent provides services as agreed on the event date
Completion & Payment: After the event, the booking is marked as completed and the client is prompted to pay within 14 days
Review: The client may leave a rating and review, which appears on the talent's profile

5.2 Booking Terms

All bookings are subject to talent availability, and specific terms are agreed between talent and client. While Spotcast facilitates the booking process, we do not guarantee service delivery. Disputes are resolved according to our dispute resolution process.

5.3 Exceptional Booking Statuses

Declined: The talent declines the inquiry — the booking is closed
Canceled: Either party cancels a pending or approved booking — cancellation fees may apply (see Section 5.4)
Expired: No response within the required timeframe, or the offer was not accepted before the event or lead time
Past Due: Payment was not received within 14 days after completion, or payment failed

5.4 Cancellation Policy

Client Cancellations: The following cancellation fees apply based on the number of days remaining until the event:

More than 60 days: No cancellation fee
31 to 60 days: 20% of the agreed booking price
15 to 30 days: 50% of the agreed booking price
14 days or fewer: 100% of the agreed booking price

Cancellation Process: When canceling an approved booking, the cancellation fee (if applicable) must be paid before the cancellation is finalized.

Force Majeure: Cancellations due to circumstances beyond control, such as natural disasters or government restrictions, are handled on a case-by-case basis and may result in fee waivers.

5.5 Talent Performance Requirements

Professional Standards: All talent must maintain professional standards throughout their engagement, including:

Punctuality: Arrive at the designated location at least 30 minutes before the scheduled start time
Sobriety: Be completely sober and not under the influence of alcohol or drugs during the performance
Professional Appearance: Dress appropriately for the event and maintain a professional demeanor
Equipment: Bring all necessary equipment and materials as agreed upon in the booking
Communication: Maintain clear and professional communication with the client
Content Delivery: Deliver the agreed-upon content, presentation, or performance as specified in the booking
Confidentiality: Respect any confidentiality requirements communicated by the client

Response Requirements: Talent must respond to booking inquiries within a reasonable timeframe. Consistently failing to respond may result in reduced visibility on the platform.

Failure to Meet Standards: If talent fails to meet these requirements, the client may request a refund or rescheduling, and the talent may be subject to penalties including reduced platform visibility, temporary suspension, or permanent removal from the platform.

6. Payment Terms

6.1 Service Fees

Spotcast charges a service fee on each completed booking, which is deducted from the talent's payout:

Standard Service Fee: 20% of the booking value

Loyalty Program: Talent who consistently complete bookings through the platform qualify for reduced service fees through our Loyalty Program. The program features multiple tiers (Beginner, Bronze, Silver, Gold, Platinum, Diamond, Emerald), each unlocking progressively lower service fees as talent reach booking milestones. At the highest tier, service fees can be reduced to as low as 50% of the standard rate.

Loyalty status is calculated automatically based on the number of successfully completed bookings and applied to all future bookings. Current tier status and progress to the next tier can be viewed in the talent dashboard.

6.2 Payment Processing

Payments are processed securely through Stripe. Talent receive payouts to their connected Stripe account, minus the applicable service fee. Refunds are processed within 5–10 business days. Currency conversion rates may apply for international transactions.

6.3 Payment Security

All payments are encrypted and secure, with PCI DSS compliant processing through Stripe. Dispute resolution for payment issues is handled through Stripe's dispute process.

7. Content and Intellectual Property

7.1 User Content

You retain ownership of content you upload to our platform, but you grant us a non-exclusive, worldwide license to use such content for platform operations (including displaying profiles, search indexing, and AI-powered features). You represent that you have rights to all content you upload, and we may remove content that violates these Terms.

7.2 Platform Content

All platform content is owned by Spotcast or licensed to us, with trademarks and logos being protected. Unauthorized use of platform content is prohibited.

7.3 Content Guidelines

Prohibited content includes illegal or harmful content, copyright infringement, defamatory or offensive material, spam or unsolicited communications, and content that violates platform policies.

8. Prohibited Activities

You agree not to violate any applicable laws or regulations, infringe on intellectual property rights, engage in fraudulent or deceptive practices, harass, abuse, or harm other users, attempt to circumvent platform security, use automated systems to access the platform without permission, compete with or replicate our services, or share false or misleading information.

9. Privacy and Data Protection

9.1 Data Collection

We collect and process personal data as described in our Privacy Policy, including account information, booking details, communication records, usage analytics, and payment information.

Our data processing is based on lawful grounds, respects data subject rights, follows data retention policies, ensures secure international transfers, and implements appropriate security measures.

9.3 Third-Party Services

We use third-party services that may process your data, including Supabase for database and authentication, Stripe for payment processing, OpenAI for AI-powered features (search, content assistance), Google Analytics for website analytics (with your consent), Brevo for email communications, and Cloudflare for security and performance.

10. Dispute Resolution

10.1 Internal Resolution

Our dispute resolution process involves three steps: (1) Direct Communication, where parties attempt to resolve issues directly; (2) Platform Mediation, where Spotcast facilitates resolution; and (3) Escalation, where a formal dispute process is initiated if needed.

10.2 External Resolution

Austrian courts have jurisdiction over disputes. Alternative dispute resolution is available, and consumer protection rights are preserved.

EU Online Dispute Resolution: The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr.

11. Limitation of Liability

11.1 Service Limitations

The platform is provided "as is" without warranties, and we do not guarantee continuous availability. Our services depend on third-party services, and users are responsible for service quality.

11.2 Liability Limits

Our maximum liability is limited to the service fees paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages. Force majeure exclusions apply. These limitations do not affect mandatory consumer protection rights under Austrian or EU law.

12. Termination

12.1 Account Termination

Either party may terminate accounts with reasonable notice. Immediate termination may occur for serious violations. Data retention policies apply after termination, and the effect on active bookings is addressed on a case-by-case basis.

12.2 Service Suspension

We may temporarily suspend services for violations, with investigation procedures, appeal processes, and reinstatement conditions in place.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, internet outages, third-party service failures, and pandemics or health emergencies.

14. Governing Law and Jurisdiction

14.1 Applicable Law

These Terms are governed by Austrian law, with EU regulations applying where relevant. Mandatory consumer protection laws of the user's country of residence apply where applicable.

14.2 Jurisdiction

The competent courts in Austria have jurisdiction. For consumers, the courts at the consumer's place of residence apply in accordance with applicable consumer protection law (§ 14 KSchG).

15. EU Consumer Rights

15.1 Right of Withdrawal

EU consumers have a 14-day right of withdrawal for distance contracts (§ 11 FAGG). This right does not apply once a service has been fully performed with the consumer's prior consent and acknowledgment that the right of withdrawal is lost. Refunds for valid withdrawals are processed within 14 days.

15.2 Consumer Protection

We provide transparent pricing and terms, fair contract terms, the right to information, and access to dispute resolution.

15.3 Online Dispute Resolution

EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

16. Modifications to Terms

We may modify these Terms at any time. We will notify users of material changes via email or platform notification at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.